Kohler Warranties: What’s Covered, What’s Not, and Why It Matters

When you’re investing in a premium bathroom upgrade like a KOHLER® LuxStone® Shower or Walk-In Bath, it’s easy to focus on the design, the safety features, or the daily comfort.  But there’s another factor that often gets overlooked until it really matters: the warranty.

Unlike most bathroom products, which come with just a year or two of coverage, Kohler offers limited lifetime protection—but only when a certified professional installs your system.  Understanding what’s included (and what isn’t) can help you make a more confident decision about your remodel.

And that’s the difference between buying a fixture off the shelf and investing in a Kohler-certified installation.  One gives you paperwork; the other gives you peace of mind.

The Basics of Kohler’s Limited Lifetime Warranty

Kohler’s limited lifetime warranties apply to LuxStone® Shower systems and Walk-In Baths when installed by Kohler Certified professionals.   For as long as the original buyer owns the home, defects in material and workmanship are covered.

That’s a sharp contrast to products bought at a big-box store and installed by a non-certified contractor, which drop to a basic one-year warranty.  The difference underscores two truths: Kohler is confident in its engineering, and professional installation is non-negotiable if you want the full protection.

Product-by-Product Coverage

LuxStone® Showers

With certified installation, coverage includes:

• Shower walls: All LuxStone panels and surface materials
  
  
• Shower base: Foundation, structure, and drainage
  
  
• Fixtures: Faucets, valves, and hardware
  
  
• Accessories: Shelves, grab bars, and integrated storage
  
  
• Manufacturing defects: Any flaw in material or workmanship under normal residential use

LuxStone coverage applies only to installations within the U.S.

Walk-In Baths

The Belay Walk-In Bath warranty is just as robust, covering:

• Bath shell: The entire structure and material integrity
  
  
• Door seal: Watertight mechanisms and entry system
  
  
• Hydrotherapy: Pumps, motors, jets, BubbleMassage™, and Bask™ heated surfaces
  
  
• Plumbing fixtures: KOHLER faucet and handshower components
  
  
• Manufacturing defects: Material or workmanship issues under normal use

Walk-In Bath warranties extend to installations in both the U.S. and Canada.

Why Certified Installation Matters

Here’s the key detail homeowners often miss: if you skip certified installation, your warranty shrinks from lifetime to just one year.  Worse, improper installation could void it entirely.

In short, you can’t separate Kohler’s product quality from the expertise of certified installers.  Together, they create the conditions for Kohler to stand behind its promise.

💡  Pro Tip: As one of Colorado’s original Kohler-trained and certified dealers, HomePride has over 25 years of experience ensuring your remodel is backed by Kohler’s limited lifetime warranty.  Start Your Remodel Today »

What’s Not Covered

Even the best warranties have boundaries.  Kohler’s is no exception.  Here’s what falls outside the umbrella:

• Improper installation: Non-certified contractors mean reduced or voided coverage.
  
  
• Unauthorized modifications: Drilling, altering, or tampering with original parts.
  
  
• Commercial use: Coverage applies only to normal residential use.
  
  
• Geographic limits: U.S.-only for showers, U.S. and Canada for Walk-In Baths.
  
  
• Neglect or misuse: Skipping maintenance or using beyond normal conditions.

And then there’s normal wear and tear—the slow fade of surfaces, minor scratches, or aging finishes.  That’s not a defect; it's life.  But damage from harsh cleaners, environmental extremes, or unusual abuse won’t be covered.

The Quick Comparison

Why This Warranty Matters

Kohler’s warranty is more than paperwork; it’s proof of long-term craftsmanship.

It says: We believe in the craftsmanship of our products so much that we’ll back them for a lifetime—if you invest in proper installation.

That makes the choice clear: settle for a one-year promise, or secure coverage that lasts as long as you own your home.

FAQs: Straight Answers

Q: If I add a shower door later, is it covered?
A: Only if the installation doesn’t damage existing components.  Drill into your LuxStone wall and cause a crack?  That’s on you.

Q: What happens if I sell my home?
A: The warranty is tied to the original buyer.  Once you sell, it ends.

Q: Can I handle routine maintenance myself?
A: Yes, as long as you follow Kohler’s care guidelines.  But repairs or replacements should be done by certified professionals.

Q: How do I file a claim?
A: Contact your certified Kohler dealer (for example, HomePride at 303-558-5225).  Keep your purchase and installation documents handy—proof matters.

Bottom Line

Kohler’s limited lifetime warranty separates its products from the rest of the market.  But here’s the catch: you only unlock it with certified installation.

That’s the tradeoff—and also the opportunity.  Work with a certified dealer like HomePride, and you don’t just get a bathroom upgrade.  You get peace of mind that lasts as long as you own your home.

It’s not about fine print.  It’s about trust, craftsmanship, and a company willing to stand behind both.

Ready to Remodel With Confidence?

Work with one of Colorado’s original Kohler-certified dealers, backed by 25 years of expertise and Kohler’s CDCE program.

👉 Start Your Remodel Today