When you’re investing in a premium bathroom upgrade like a KOHLER® LuxStone® Shower or Walk-In Bath, it’s easy to focus on the design, the safety features, or the daily comfort. But there’s another factor that often gets overlooked until it really matters: the warranty.
Unlike most bathroom products, which come with just a year or two of coverage, Kohler offers limited lifetime protection—but only when a certified professional installs your system. Understanding what’s included (and what isn’t) can help you make a more confident decision about your remodel.
And that’s the difference between buying a fixture off the shelf and investing in a Kohler-certified installation. One gives you paperwork; the other gives you peace of mind.
Kohler’s limited lifetime warranties apply to LuxStone® Shower systems and Walk-In Baths when installed by Kohler Certified professionals. For as long as the original buyer owns the home, defects in material and workmanship are covered.
That’s a sharp contrast to products bought at a big-box store and installed by a non-certified contractor, which drop to a basic one-year warranty. The difference underscores two truths: Kohler is confident in its engineering, and professional installation is non-negotiable if you want the full protection.
LuxStone® Showers
With certified installation, coverage includes:
LuxStone coverage applies only to installations within the U.S.
Walk-In Baths
The Belay Walk-In Bath warranty is just as robust, covering:
Walk-In Bath warranties extend to installations in both the U.S. and Canada.
Here’s the key detail homeowners often miss: if you skip certified installation, your warranty shrinks from lifetime to just one year. Worse, improper installation could void it entirely.
In short, you can’t separate Kohler’s product quality from the expertise of certified installers. Together, they create the conditions for Kohler to stand behind its promise.
💡 Pro Tip: As one of Colorado’s original Kohler-trained and certified dealers, HomePride has over 25 years of experience ensuring your remodel is backed by Kohler’s limited lifetime warranty. Start Your Remodel Today »
Even the best warranties have boundaries. Kohler’s is no exception. Here’s what falls outside the umbrella:
And then there’s normal wear and tear—the slow fade of surfaces, minor scratches, or aging finishes. That’s not a defect; it's life. But damage from harsh cleaners, environmental extremes, or unusual abuse won’t be covered.
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Covered |
Not Covered |
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✔ Manufacturing defects in materials & workmanship |
✘ Normal wear and tear |
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✔ LuxStone shower walls, bases, fixtures, and accessories |
✘ Damage from harsh cleaners |
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✔ Walk-In Bath shells, door seals, hydrotherapy systems |
✘ Commercial or institutional use |
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✔ KOHLER faucets, handshowers, and hardware |
✘ Unauthorized modifications |
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✔ BubbleMassage™ + Bask™ heated surfaces |
✘ Installations outside eligible regions |
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✔ Professional labor (certified dealer only) |
✘ Accidents, misuse, or abuse |
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✔ Lifetime coverage with certified installation |
✘ Cosmetic-only issues |
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✔ Replacement parts for covered defects |
✘ Transport/removal costs |
Kohler’s warranty is more than paperwork; it’s proof of long-term craftsmanship.
It says: We believe in the craftsmanship of our products so much that we’ll back them for a lifetime—if you invest in proper installation.
That makes the choice clear: settle for a one-year promise, or secure coverage that lasts as long as you own your home.
Q: If I add a shower door later, is it covered?
A: Only if the installation doesn’t damage existing components. Drill into your LuxStone wall and cause a crack? That’s on you.
Q: What happens if I sell my home?
A: The warranty is tied to the original buyer. Once you sell, it ends.
Q: Can I handle routine maintenance myself?
A: Yes, as long as you follow Kohler’s care guidelines. But repairs or replacements should be done by certified professionals.
Q: How do I file a claim?
A: Contact your certified Kohler dealer (for example, HomePride at 303-558-5225). Keep your purchase and installation documents handy—proof matters.
Kohler’s limited lifetime warranty separates its products from the rest of the market. But here’s the catch: you only unlock it with certified installation.
That’s the tradeoff—and also the opportunity. Work with a certified dealer like HomePride, and you don’t just get a bathroom upgrade. You get peace of mind that lasts as long as you own your home.
It’s not about fine print. It’s about trust, craftsmanship, and a company willing to stand behind both.
Work with one of Colorado’s original Kohler-certified dealers, backed by 25 years of expertise and Kohler’s CDCE program.